Savers

Went to make a first time donation. When we got there, the two employees did not greet us or smile. We started removing boxes. We handed one to each of the two and removed more boxes, placing them on the ground. Apparently, one of them had said "DON'T PUT THEM ON THE GROUND" from in the garage. My Mother is hard of hearing. He stormed over as she was putting the box down to say, "I SAID NOT TO PUT THEM ON THE GROUND", My Mother was bewildered and said "Why?" And he repeated, "don't put them on the ground" My Mother look around and said, "I don't see a sign?" Reminder, this is both our FIRST TIME dropping off donations at this location. Then he said, "HOW WOULD YOU LIKE PICKING THINGS UP ALL DAY?" And that's when I told him, "You don't have to be RUDE!" After that, he lost it. He told us to take our stuff and leave. I said, "No, we are dropping off our donations" He said, "No I don't want it!" I continued to remove items. Then he said, "leave or I am calling the police." I told him to go ahead, I know that we were not in the wrong. He radioed another employee (who must've been inside), "to call the police, we have an unruly customer." Then I got extremely insulted. By NO MEANS were we being unruly in the SLIGHTEST. We came to drop of donations, so we were going to; he was just extremely RUDE. He wouldn't give me his name. I asked him for his manager and he said, "I AM the Manager." I told him I wanted the store manager and he says, "I am the highest ranking manager that works here." I obviously knew that was not true. My mother said we will not be donating here ever again (and it was only our first time!) He said, "that's fine we don't need it." Absolutely no pride or work ethic. Two women employees came out to join us. As I explained to her, everything I said, he just kept yelling, "She's lying, she's a liar." The woman asked what I wanted her to do.She said, "pull up and I will go check the cameras." We parked and went in. I waited at the front. Once she was there, I went over to her and she stared at me. I said, "Hi, I am the girl from out back (donation center)" she said "I know." She didn't say anything else; it was like she had already completely forgotten what she said she'd do. I asked, "Did you look at the cameras?" She said, "and what would I get from that?" I was baffled. I told her "so you can see how he treated us, how unprofessional he was talking to us" and she told me that the cameras don't pick up sound. I have no idea why she offered it. I asked her, then what do I do? She kept saying and pointing out everything WE did wrong. She said WE should've ASKED if we can put it on the ground. I told her that there are NO signs with instructions or stating NOT to put things down. It's literally impossible for anyone to know... she kept saying "you should've asked". I told her that we thought we were being COURTEOUS by helping. Again, she said, "you should have asked." No shed of empathy or sincerity to her face. All the blame was on us. Why would we care if we can't put a box on the ground? What would WE get out of making a problem from dropping off donations? Absolutely nothing. We only had a problem with the rudeness of the employee. By no means, did we want to start a problem. But the way he treated us like criminals for PUTTING A BOX ON THE GROUND is completely foolish. How can people be SO mean? We just wanted to help, we just wanted to make a donation. Probably the worst part, this Employee from out back in the donation area walked to the front of the store to listen to our conversation; "disguising" it as picking up the donation bin from the front, which was 1/4 full and stayed there to watch. This wasn't the last time. He walked down one of the shoe aisles near us and just watched us, walked away, and kept looking back at us. And this time, I recorded him doing it. He was HARASSING us, trying to intimidate us. We paid and left; but not only upset, we were scared. We couldn't have gotten in the car to drive away fast enough.

Dropped off a car load of items yesterday. You pull up and don’t even have to leave car if you don’t want. I got out, helped the man with my stuff and then had a great conversation on a beautiful Fall day. Service was great by Artie, I got a receipt handed to me immediately, felt that my donation was appreciated and left feeling happier and lighter! I’ve also shopped here previous and was happy with their prices and selection.

I purchased a 25 doller purse their got it home it was ripped brought it back they say no returns. You want to have no returns start having your lazy employees look more closely. I will get this out in the public we all need to stop donating to this place and have them move on they treat their employees badly tell them if they take days off they lose their raises they put self check out in because they can't keep employees their prices are higher then some stores .

Was at the store on 9/27/23 and was rudely spoken to by an employee. I didn’t think much of it but then she decided to follow me around the store and make aggressive comments towards me like, "I know who you are" and "I’m gonna record you" for absolutely no reason at all. Decided to approach the manager and was told it, "was the second complaint of the night" she received on that employee which kinda makes me question why the employee wasn’t dealt with sooner. I haven’t felt racially profiled a lot in my life but this was definitely an instance of it and it really discourages me from visiting a store I frequent often. Do better.

Always used to have a good experience but no more the last two times I went to savers to drop off donations and walk around in the store and see if there was anything interesting I purchase an outdoor Christmas item for the front yard that was fully boxed and tape when I brought it home and open the box it was full of trash the more recent time I went to drop off donations which over the years since this location has been open I donated lots of items and purchase items I would say at least in $1000 range or more manager, for the donation was totally in considerate of my disability, and did everything he can to make things more difficult for me because I did not have the table leg screwed on two tables. He wanted me to go up a far distance away to screw the legs on and bring them back, which would’ve made it difficult to me, I told him I have a disability he ignored. It didn’t care and said he would take all of my donations and I could take them back and leave. I found this to be very disrespectful. I will never go back and never donate there ever again I repeat I have donated there since the very first opening and purchase items that will not do it anymore. I’ve had enough.